Shipping policy

Shipping Policy

At Vero's Apothecary, we are committed to delivering your handcrafted, natural products as efficiently as possible. Please review our shipping policy below:

Processing Time

• Orders are typically processed within 3-5 business days of purchase.
• Custom or made-to-order items may require additional processing time. Estimated timelines for these items will be provided at checkout.

Shipping Rates and Delivery

• Shipping rates are calculated at checkout based on the destination and order weight.
• We currently ship to the U.S. only.
• Delivery times vary depending on the shipping method chosen at checkout. Estimated delivery times:
• Standard Shipping:  5-7 business days
• Expedited Shipping: 2-4 business days

Tracking

• Once your order has shipped, you will receive an email confirmation with tracking information. Please allow 24-48 hours for the tracking to update.

Lost or Delayed Packages

• We are not responsible for delays caused by the shipping carrier. If your package appears to be lost or significantly delayed, please contact us at info@verosapothecary.com, and we will assist you in resolving the issue.

Incorrect Shipping Information

• Customers are responsible for providing accurate shipping information at checkout. If a package is returned due to an incorrect address, we will contact you to arrange re-shipment. Additional shipping fees may apply.

Damaged or Missing Items

• If your package arrives damaged or items are missing, please contact us within 7 days of delivery at info@verosapothecary.com with photos and your order number. We will work with you to resolve the issue.